Downtime
The period when a system, service, or application is unavailable or not functioning correctly.
Downtime is the period when a system, service, or application is unavailable or not functioning as expected. It can be planned (scheduled maintenance) or unplanned (incidents, failures). Downtime directly impacts revenue, customer satisfaction, and brand reputation. Businesses calculate the cost of downtime by multiplying the hourly revenue lost during an outage.
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The percentage of time a system or service is fully operational and accessible.
A contract defining the expected level of service between a provider and a customer.
The average time it takes to recover a system or service after a failure.
The process of identifying, responding to, and resolving IT incidents to restore normal service.