B2B SaaS & DevOps Glossary

A set of protocols enabling different software systems to communicate with each other.

Software that uses AI to transcribe, summarize, and extract action items from meetings.

The percentage of deployments that cause a failure in production.

Software for managing interactions with current and potential customers.

The period when a system, service, or application is unavailable or not functioning correctly.

Four key metrics used to measure software delivery and operational performance.

How often a team deploys code changes to production.

A pricing model offering a free tier with limited features alongside paid plans.

The process of identifying, responding to, and resolving IT incidents to restore normal service.

The time it takes from code commit to successfully running in production.

The average time it takes to recover a system or service after a failure.

The average time it takes to detect a problem or failure in a system.

A rotation where engineers are available outside normal hours to respond to incidents.

A blameless analysis conducted after an incident to understand causes and prevent recurrence.

Tools for creating, sending, tracking, and signing business proposals digitally.

A contract defining the expected level of service between a provider and a customer.

A public webpage showing the real-time operational status of a service.

Software delivered over the internet on a subscription basis, hosted by the provider.

Converting spoken audio from meetings or calls into written text.

The percentage of time a system or service is fully operational and accessible.

Dependency on a vendor making switching to an alternative difficult or costly.

An automated HTTP callback triggered when a specific event occurs in a system.