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ToolCompared
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OpsGenie

Atlassian's incident alerting and on-call management

4.4
Free plan

The Verdict

OpsGenie scores 8.8/10, #2 of the 8 incident management tools we review. Atlassian's incident alerting and on-call management

Score
8.8/10
Pricing
Free plan available
Free trial
Yes
Updated

Pros

  • Jira integration
  • Good value
  • Easy to use

Cons

  • - Less advanced than PagerDuty
  • - Limited if not using Atlassian
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Our Rating

8.8
Overall Score (out of 10)
Ease of Use8.7/10
Feature Set9.0/10
Value for Money8.3/10
Customer Support8.5/10

Each criterion is scored out of 10. The overall score is our editors' verdict informed by these four scores, not a fixed average. How we score tools.

About OpsGenie

Part of Atlassian suite. Excellent Jira integration, alert deduplication, intelligent routing. Better value than PagerDuty.

Pros & Cons

Pros

  • Jira integration
  • Good value
  • Easy to use
  • Reliable

Cons

  • Less advanced than PagerDuty
  • Limited if not using Atlassian

Best For

See How OpsGenie Compares

OpsGenie vs PagerDutyRead comparison →

FAQ

Is OpsGenie free?

OpsGenie has a free plan. Pricing is quoted rather than published as a fixed list price. A free trial of the paid tiers is available on top of the free plan.

How much does OpsGenie cost?

OpsGenie does not publish a fixed entry price; it uses a freemium model. A free plan is available. See the pricing section on this page for details.

What is OpsGenie best for?

OpsGenie is atlassian's incident alerting and on-call management. It scores 8.8/10 overall in our incident management testing, and stands out for jira integration, good value, easy to use and reliable.

What are the downsides of OpsGenie?

The main limitations we found are less advanced than PagerDuty and limited if not using Atlassian. Whether those matter depends on your team size and requirements — the alternatives page lists incident management tools that trade off differently.

Where can I compare OpsGenie with alternatives?

Our OpsGenie alternatives page ranks the other incident management tools we have tested side by side, with scores for ease of use, features, value and support. The Incident Management category page compares the full set in one table.

Is OpsGenie worth it in 2026?

OpsGenie scores 8.8/10 in our incident management review for 2026. The trade-off to weigh is less advanced than PagerDuty.